How Can We Help?
Find the information you need before your visit!
Need help now? Our Centralized Scheduling team can help you find the right location, answer scheduling questions, and get you connected with care. Call (844) 935-3677 to get started.
Your First Visit
What to Expect
Your first visit is an opportunity for your therapist to learn about you, understand what you're experiencing, and identify the goals that matter most to you.
During your initial evaluation, your therapist may assess areas such as mobility, strength, balance, function, and movement based on your individual needs. Together, you'll discuss a personalized plan of care designed to support your recovery and help you work toward your goals.
What to Bring
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Photo ID
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Insurance card
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Referral or prescription, if required by your insurance plan
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Relevant medical information or records
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Any completed patient forms
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Comfortable clothing that allows you to move
Not sure what you need? Contact your ProFlex clinic before your appointment and our team will be happy to help.
You Have a Choice in Your Care
Direct Access to Physical Therapy
In many cases, you may be able to begin physical therapy without first obtaining a physician referral. Direct access laws allow patients greater flexibility in seeking physical therapy care, although individual insurance plans may have their own referral or authorization requirements.
You also have the right to choose where you receive physical therapy. If your physician recommends therapy, you are not necessarily required to attend a particular practice.
Have questions about whether you need a referral? Our team can help you understand your next steps based on your insurance plan and care needs.
Insurance & Benefits
Helping You Access the Care You Need
ProFlex participates with a wide range of commercial insurance plans, Medicare, workers' compensation, and other payer networks. Coverage and benefits vary by plan, and our team can help verify your benefits before your first appointment.
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Aetna
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Anthem BlueCross BlueShield
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CareFirst BlueCross BlueShield
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Cigna
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GEHA
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Humana
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Johns Hopkins Health Plans
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Kaiser Permanente
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Magellan
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Medicaid
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Medicare
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Meritain Health
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MultiPlan
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Optima Health
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Oscar Health
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PHCS / MultiPlan
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Tricare
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UHC / UnitedHealthcare
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Virginia Premier
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Workers' Compensation
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& More
Don't See Your Insurance Listed?
Our team is happy to help verify your benefits and answer questions about coverage before your first appointment.
Insurance participation and coverage may vary by location, plan, and service. Please contact ProFlex or your insurance provider to confirm current benefits and eligibility.
Patient Forms & Online Check-In
Complete Your Forms Electronically
ProFlex uses Prompt to make completing your patient paperwork simple and convenient. Any required forms will be provided electronically as part of the scheduling and check-in process.
If you have questions about your paperwork or have trouble accessing your forms, contact our team for assistance.
Frequently Asked Questions
In many cases, patients can begin physical therapy without a physician referral. However, some insurance plans may require a referral or authorization for coverage. Contact us if you're unsure and our team can help you determine your next steps.
Wear comfortable clothing that allows you to move and gives your therapist appropriate access to the area being evaluated or treated.
Appointment length may vary based on your treatment plan, location, and type of care. Your clinic can provide more information when scheduling.
Every recovery is different. Your therapist will develop an individualized plan based on your evaluation, goals, progress, and clinical needs.
ProFlex participates with many major insurance plans. Because coverage varies by plan and service, we recommend contacting our team or your insurance provider to verify your individual benefits.
That's okay. Tell us what you're experiencing and our team can help connect you with the clinic and services that best fit your needs.
Billing, Medical Records & Scheduling
Need help with an existing account or appointment?
Connect directly with the appropriate ProFlex team below.
Billing Questions
For questions about your bill, account balance, insurance claim, or payment information, contact our Revenue Cycle Management team.
Phone: (301) 932-4786
Email: rcm@aretehealthpt.com
Medical Records
For questions or requests related to your medical records, contact:
Email: medicalrecords@proflexpt.com
Scheduling & Appointments
Need to schedule, reschedule, or have questions about an upcoming appointment?
Phone: (844) 935-3677
Email: scheduling@proflexpt.com
Fax: (855) 351-6222