Section 1557 is the civil rights provision of the Affordable Care Act of 2010. Section 1557 prohibits discrimination on the grounds of race, color, national origin, sex, age, or disability in certain health programs and activities.
 

The Section 1557 final rule applies to any health program or activity, any part of which receives funding from the Department of Health and Human Services (HHS), such as hospitals that accept Medicare or doctors who receive Medicaid payments; the Health Insurance Marketplaces and issuers that participate in those marketplaces; and any health program that HHS itself administers.
 

Protections for Individuals with Limited English Proficiency

Consistent with longstanding principles under civil rights laws, the final rule makes clear that the prohibition on national origin discrimination requires covered entities to take reasonable steps to provide meaningful access to each individual with limited English proficiency who is eligible to be served or likely to be encountered within its health programs and activities.
 

• An individual with limited English proficiency is a person whose primary language for communication is not English and who has a limited ability to read, write, speak, or understand English.
   

• Reasonable steps may include the provision of language assistance services, such as oral language assistance or written translation.
   

• The standards in the final rule are flexible and context-specific, taking into account factors such as the nature and importance of the health program and the communication at issue, as well as other considerations, including whether an entity has developed and implemented an effective language access plan.
   

Covered entities such as our company are required to post this notice of individuals' rights, providing information about communication assistance for individuals with limited English proficiency, among other information.
 

In each state, covered entities are required to post taglines in the top 15 languages spoken by individuals with limited English proficiency in that state that indicate the availability of language assistance.
 

Covered entities are prohibited from using low-quality video remote interpreting services or relying on unqualified staff or translators when providing language assistance services. Our company will take reasonable actions to accommodate requests for translation services.
 

Covered entities are encouraged to develop and implement a language access plan to ensure they are prepared to take reasonable steps to provide meaningful access to each individual who may require assistance.
 

OCR has translated a sample notice of nondiscrimination and taglines for use by covered entities into 64 languages.
 

For translated materials:
HHS Section 1557 Translated Resources
 

Filing a Civil Rights Complaint

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal or by mail or phone.

Office for Civil Rights Complaint Portal
 

U.S. Department of Health and Human Services
200 Independence Avenue, S.W.
Room 509F, HHH Building
Washington, D.C. 20201

Phone: 1-800-368-1019
TDD: 800-537-7697
Civil Rights Complaint Information and Forms
 

For additional information:

Learn More About Section 1557